NordicEase - Hot & Cold Therapy Cap for Migraines

Shipping Policy – NordicVitalCare.com

At NordicVitalCare, we’re committed to delivering high-quality wellness products straight to your door—safely, reliably, and with full transparency.

Processing & Shipping Times

All orders are processed within 1–3 business days. Once shipped, you’ll receive a confirmation email with tracking details.
Due to high demand, some orders may experience slightly longer shipping times than usual. We’re working hard to fulfill all orders as quickly as possible, and we truly appreciate your patience and support.

Estimated Delivery Times

Denmark & EU: 5–10 business days

United Kingdom: 6–12 business days

USA & Canada: 7–15 business days

Rest of World: 10–20 business days

Please note: These are estimates and may vary slightly depending on location and customs processing.

Tracked Shipping

Every order includes tracked shipping, so you can follow your delivery every step of the way. Your tracking link will be sent via email as soon as your order ships.

Where's My Order?

If your tracking information hasn’t updated after a few days or you have any questions, our friendly support team is here to help.
Email us anytime at info@nordicshower.com and we’ll be happy to assist you.

Our Promise to You

We know you’re excited to receive your order—and we’re just as excited to get it to you. NordicVitalCare stands behind every shipment, and we’re always here to ensure your experience is smooth and stress-free.

Thank you for choosing NordicVitalCare!
Your trust means everything to us. 

Let me know if you'd like a version that also includes express shipping, country exclusions, or free shipping threshold messaging.

Return & Refund Policy – NordicVitalCare / NordicShower

We want you to love your experience with NordicShower® and NordicVitalCare™. If something isn’t right, we’re here to help.

30-Day Return Guarantee

We offer a 30-day return policy from the date you receive your order. If you're not satisfied, you can request a return—no questions asked.

Eligibility for Returns

To be eligible, items must be:

• original condition (unused, unwashed, undamaged)
• original packaging with any tags or inserts included
• proof of purchase (e.g., email confirmation or receipt)

Please note: Items returned without contacting us first will not be accepted.

How to Start a Return

To request a return, email us at info@nordicshower.com.
Once approved, you’ll receive return instructions and our designated return address:

Return Address:
Netlager ApS
Teknikvej 27
5260 Odense S, Denmark

Customers are responsible for the return shipping cost unless the item is defective or incorrect.

Damaged, Defective, or Wrong Items

Please inspect your order upon arrival. If your item is:

• Damaged
• Defective
• Incorrect

Contact us immediately at info@nordicshower.com with photos so we can make it right—either with a replacement or full refund.

Non-Returnable Items

We cannot accept returns for:

• Personal care items (e.g., opened filters, sponges, or hygiene-related accessories)
• Custom or personalized orders
• Gift cards
• Sale or clearance items

Please contact us if you’re unsure about your item’s eligibility.

Exchanges

Need a different item? The fastest way is to:

• Request a return
• Place a new order for the item you want once your return is approved

EU & UK 14-Day Cooling-Off Period

If you’re located in the European Union or United Kingdom, you have the legal right to cancel your order within 14 days of delivery—for any reason, even if you simply changed your mind.

The same return conditions apply: item must be unused, in original packaging, and include proof of purchase.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.
If approved:

• Refunds will be issued to your original payment method within 10 business days
• Please allow time for your bank or card provider to process the refund
  
  

If more than 15 business days have passed since your refund was approved, contact us at info@nordicshower.com.

Thank you for shopping with us at NordicVitalCare and NordicShower.
We appreciate your trust and are here to ensure you feel confident with every order.